Your NEW & Enhanced Online Banking Experience

Customers will continue to use their existing username.
Usernames will change for a few impacted customers. In those cases, you will receive separate correspondence with details.

Customers will continue to use their existing password.

Yes, you will have access to your transaction history.

Yes.

Yes.

There will be no disruption to your pre-scheduled online bill payments.

Yes.

Yes.

No. You will need to set up your text and email alerts again in Online Banking.

Yes. Beginning Monday, February 24, you will need to download the Atlantic Union Bank mobile app from your app store, login, and follow the prompts to log in for the first time.

• Use your existing username and password.
• Verify your account by entering a one-time passcode that will be sent to an email or phone number you have previously provided.
  Do not share this passcode with anyone. Reminder: AUB will never call, text or email you asking for it.
• Upon signing in, you will then create a new password.
  If you have both business and personal accounts, you may need to log out of one and into the other to switch between accounts.
   

    

 

Yes, any recurring external transfers you’ve initiated to move money into or out of your accounts (with other institutions) will need to be reestablished.

We encourage all customers to check any loan payments that are made via external transfer, as some will be disrupted. 

Yes, however, you will no longer be able to set specific spend limits and alerts associated specifically with your debit card. If you had debit card alerts set up, you may now set up a "History" alert for your account which will notify you of any transaction over whatever dollar amount you choose.

Updates Required for Users of Quicken and QuickBooks

Atlantic Union Bank is making enhancements to our Online Banking platform that will affect connectivity to Quicken and QuickBooks. If you are a Quicken or QuickBooks User, you will need to update the connections to your accounts in the associated programs to prevent any disruption.
 

Important Action Steps for Direct Connect Users:

Once your Online Banking profile has transitioned to the new Online Banking platform on February 24, 2025, complete the following three steps in order:

1. Log into your new Online Banking account.
2. Log into Quicken/QuickBooks to deactivate connections that are currently set up to pull bank feeds.
3. Log into Quicken/QuickBooks to set up new bank feed connections and add accounts. When connecting your new bank feed for QuickBooks online users, search for “Atlantic Union Bank”, and select “Atlantic Union Bank” as the bank feed connection.

If you do not take action to deactivate your accounts from the existing bank feed connections, you may encounter errors and disruptions in syncing transactions.

NOTE: Do not attempt to reactivate Quicken or QuickBooks feeds until you have logged into our new Online Banking platform.
 

Important Action Steps for Web Connect Users:

By February 20, 2025, complete a transaction update. Once your Online Banking profile has transitioned to the new Online Banking platform on February 24, 2025, complete the following three steps in order:

1. Export desired transaction data using appropriate file type, and save to local device.
2. Log into your new Online Banking account.
3. Log into Quicken/QuickBooks to import downloaded transaction files (.qfx or .qbo files).

For some helpful information to ensure your Quicken and QuickBooks reconnects successfully, visit our online Quicken and QuickBooks help page.