Your NEW & Enhanced Online Banking Experience
Coming Monday, February 24: A single, modernized platform with a consistent experience between desktop and mobile devices.
Take steps to be prepared
We're working to enhance your Online and Mobile Banking experience. Please follow the steps below to ensure you're fully prepared for the upgrades coming your way on February 24. If you have a specific question, check out our Frequently Asked Questions (FAQs) at the bottom of this page for more information.
Before Friday, February 21:
- Log in to Online Banking through your desktop or mobile app. Go to “My Settings” to confirm that your contact information is correct.
- Know your username and password.
If you use biometrics or facial recognition to log in, please make sure you know your username and password. Biometrics will not work for your first log in. - Make note of any recurring scheduled external transfers you’ve initiated to move money into or out of your accounts as you will need to reestablish them later.
On or after Monday, February 24:
- Download our new mobile app.
You will use our existing app until Friday, February 21 at 4:30pm.
- Log in to your NEW and enhanced experience from the mobile app or by clicking LOGIN on our website, then selecting “Online Banking”.
- Use your existing username and password.
- Verify your account by entering a one-time passcode that will be sent to an email or phone number you have previously provided.
Do not share this passcode with anyone. Reminder: AUB will never call, text or email you asking for it. - Upon signing in, you will then create a new password.
If you have both business and personal accounts, you may need to log out of one and into the other to switch between accounts.
- Reestablish your recurring external transfers. In addition, set up balance alerts as those previously requested won't have transferred over.
WEDNESDAY, 2/19
Features unavailable starting at 4:30pm:
- Ability to schedule future-dated transfers between Atlantic Union Bank accounts
- SMS (Text) Banking
THURSDAY, 2/20
Features unavailable starting at 4:30pm:
- One-time and all future-dated external transfers between your accounts at AUB and other banks. We regret you will need to reestablish external transfers in the new platform on or after Monday, February 24
- Bill Pay
Scheduled payments will still occur even after the feature is turned off. - Zelle®
ALL WEEKEND, 2/21 - 2/23
Starting Friday, 2/21 at 4:30pm until Monday morning, 2/24, all Online & Mobile Banking will be unavailable
- As always, you may call Atlantic Union Customer Care Center (800.990.4828) to check your balances and activity as well as transfer money between your Atlantic Union accounts. Additionally, our agents will be available to assist you until 8pm on Friday and 7am to 5pm on Saturday.
MONDAY, 2/24
- Access to log in to Atlantic Union Bank’s enhanced Online and Mobile Banking experience will be available around 7am
- Atlantic Union Customer Care Center (800.990.4828) is available to assist all customers from 7am - 8pm
FAQs:
On Friday 2/21, Online and Mobile Banking will be unavailable beginning at 4:30pm. One-time transfers between Atlantic Union Bank accounts may still occur until 4:30pm.
No, you will be able to use our new Online Banking platform beginning February 24.
Customers will continue to use their existing username.
Usernames will change for a few impacted customers. In those cases, you will receive separate correspondence with details.
Customers will continue to use their existing password.
Usernames will change for a few impacted customers. In those cases, you will receive separate correspondence with details.
Customers will continue to use their existing password.
Yes, you will have access to your transaction history.
Yes.
Yes.
There will be no disruption to your pre-scheduled online bill payments.
Yes.
Yes.
No. You will need to set up your text and email alerts again in Online Banking.
Yes. Beginning Monday, February 24, you will need to download the Atlantic Union Bank mobile app from your app store, login, and follow the prompts to log in for the first time.
- Use your existing username and password.
- Verify your account by entering a one-time passcode that will be sent to an email or phone number you have previously provided.
Do not share this passcode with anyone. Reminder: AUB will never call, text or email you asking for it. - Upon signing in, you will then create a new password.
If you have both business and personal accounts, you may need to log out of one and into the other to switch between accounts.
Yes, any recurring external transfers you’ve initiated to move money into or out of your accounts will need to be reestablished.
We encourage all customers to check any loan payments that are made via external transfer, as some will be disrupted.
A few things to do before Friday, February 21:
- Log in to Online Banking through your desktop or mobile app. Go to "My Settings" to confirm your contact information is correct.
- Know your username and password.
If you use biometrics or facial recognition to log in, please make sure you know your username and password. Biometrics will not work for your first log in.
- Make note of any recurring scheduled transfers you’ve initiated to move money into or out of your accounts as you will need to reestablish them later.
Yes, however, you will no longer be able to set specific spend limits and alerts associated specifically with your debit card. If you had debit card alerts set up, you may now set up a "History" alert for your account which will notify you of any transaction over whatever dollar amount you choose.
Updates Required for Users of Quicken and QuickBooks
Atlantic Union Bank is making enhancements to our Online Banking platform that will affect connectivity to Quicken and QuickBooks. If you are a Quicken or QuickBooks User, you will need to update the connections to your accounts in the associated programs to prevent any disruption.
Important Action Steps for Direct Connect Users:
Once your Online Banking profile has transitioned to the new Online Banking platform on February 24, 2025, complete the following three steps in order:
- Log into your new Online Banking account.
- Log into Quicken/QuickBooks to deactivate connections that are currently set up to pull bank feeds.
- Log into Quicken/QuickBooks to set up new bank feed connections and add accounts. When connecting your new bank feed for QuickBooks online users, search for “Atlantic Union Bank”, and select “Atlantic Union Bank” as the bank feed connection.
If you do not take action to deactivate your accounts from the existing bank feed connections, you may encounter errors and disruptions in syncing transactions.
NOTE: Do not attempt to reactivate Quicken or QuickBooks feeds until you have logged into our new Online Banking platform.
Important Action Steps for Web Connect Users:
By February 20, 2025, complete a transaction update. Once your Online Banking profile has transitioned to the new Online Banking platform on February 24, 2025, complete the following three steps in order:
- Export desired transaction data using appropriate file type, and save to local device.
- Log into your new Online Banking account.
- Log into Quicken/QuickBooks to import downloaded transaction files (.qfx or .qbo files).
For some helpful information to ensure your Quicken and QuickBooks reconnects successfully, visit our online Quicken and QuickBooks help page.